GabSav’s Party Hire Safety Guidelines and Hire Agreement
To ensure a fun and safe experience for all, please carefully read and follow these instructions:
- Hirer responsibility: The person hiring the bouncy castle is responsible for ensuring its safe use and preventing damage to the equipment.
- Adult supervision: An adult must supervise the bouncy castle at all times.
- Age limit: Unless specifically hired for adult use, our bouncy castles are for children up to 12 years old. Adults and children must never use the bouncy castle simultaneously.
- Avoid overcrowding: Avoid overcrowding. Limit the number of users based on their age and size. We recommend separating children of significantly different ages.
- Safe play: Prohibit rough play, pushing, or any behavior that could harm others.
- Food and drink: Keep food, drinks, and chewing gum away from the bouncy castle to prevent choking and messes. Spills or mess caused by food, drink, or chewing gum will be charged under our cleaning fee (see item 21).
- Before use: Remove shoes, glasses, jewelry, and any sharp objects before use.
- Banned items: Face paint, party poppers, streamers, silly string, glitter, and confetti are not allowed on or near the castle. Use of any of these will be charged under our cleaning fee (see item 21).
- No smoking: No smoking or BBQs in the vicinity of the bouncy castle. Burn or scorch damage from smoking, BBQs, or naked flames will be charged under our damage from misuse policy (see item 29).
- Pets: Keep pets away from the equipment. Any mess, scratching, or damage caused by pets will be charged under our cleaning fee or damage from misuse policy as applicable (see items 21 and 29).
- Castle walls: Do not allow climbing or sitting on the castle walls. Damage caused by climbing or sitting on the walls will be charged under our damage from misuse policy (see item 29).
- Front step: The front step is for entering and exiting only, not for bouncing.
- Health conditions: Anyone with back or neck problems, feeling unwell, or on medication should not use the castle.
- Blower off when not in use: Turn off the blower when the castle is not in use.
- Blower area: Keep the area around the blower off-limits to children.
- Wet surface: Do not use the castle if the jumping surface becomes wet. In case of rain, cease use if no rain cover is provided.
- Heavy rain: For heavy rain, switch off the equipment. You may dry any moisture with a towel.
- Equipment malfunction: If the equipment malfunctions, immediately evacuate all users.
- Moving the castle: Only authorized GabSav’s staff should move the castle or handle the electrical equipment. Unauthorized handling that causes damage will be charged under our damage from misuse policy (see item 29).
- Weather and normal wear: We understand weather and ground conditions are outside your control. If the castle is delivered wet due to rain, or becomes wet during your hire, we accept it may be returned in the same condition at no extra charge. Likewise, light debris such as dead grass just needs a wipe-down or hoover before collection — we don’t expect a spotless finish. Additional charges only apply for excessive soiling (e.g. mud, stains) or damage beyond normal wear and tear.
- Cleaning fee: Soiling beyond the light wear covered above (for example mud, ground-in dirt, or stains) is charged as a flat £50 cleaning fee.
- Garden access: The hire address must have direct access to the garden or setup area. If we’re asked to carry the castle through the house, we reserve the right to decline or cancel the booking. Where we agree to do so, GabSav’s Party Hire is not liable for any damage caused to walls, doors, floors, or furniture while doing so.
- Checking the site: It’s the hirer’s responsibility to check the setup area beforehand for hazards such as tree roots, sprinkler heads, glass, or sharp debris, and to tell us about anything unusual. GabSav’s Party Hire is not liable for damage to the equipment caused by hazards on site that weren’t disclosed to us in advance.
- Failed access on the day: If our driver is unable to deliver for reasons outside our control (for example, blocked or restricted access, no one present at the property, or unsuitable ground not disclosed beforehand), the full hire fee remains payable.
- High winds: In line with Health and Safety Executive (HSE) guidance, we will not set up, or will remove from use, any castle in wind speeds of 24mph or above, for the safety of all users.
- Cancellation by us: If we need to cancel or postpone your booking due to weather, a vehicle or equipment issue, illness, or another circumstance beyond our control, we will first offer to reschedule to a new date. If a suitable date can’t be agreed, we’ll provide a full refund.
- Venue restrictions: If the venue prevents or restricts your booking on the day for a reason neither of us knew about in advance, we’ll treat this the same as a cancellation by us: we’ll offer to reschedule, or refund in full if that isn’t possible.
- Deposit and cancellation by you: A £20 deposit is required to secure your booking and is non-refundable. If you cancel with more than 7 days’ notice before your hire date, your deposit can be transferred to a new date. Cancelling within 7 days of your hire date forfeits the deposit.
- Damage from misuse: Where equipment is damaged through misuse, you’re responsible for the cost of repair or replacement. Where the damage puts the equipment out of action, we’ll also charge for lost hire income for each day it’s unavailable, calculated at our standard daily hire rate for that item. Where equipment is damaged beyond repair, you’re responsible for its full replacement value, plus reasonable compensation for bookings already confirmed that we’re unable to fulfil as a result.
GabSav’s Party Hire cannot be held responsible for any injuries or losses incurred while using our equipment.
For any questions or concerns, please contact us at 01206 587444.
